Return Policy

At Shopeez , we want to ensure that you are completely satisfied with your purchase of sports and toys products from our online store. If, for any reason, you are not entirely happy with your purchase, please read our return policy below to understand how we can assist you.

Return Eligibility

We accept returns under the following conditions:

  1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to initiate the return process. We will arrange for the return and replacement or refund of the item, as per your preference.

  2. Incorrect Items: If you receive an incorrect item in your order due to our error, we will arrange for the return and replacement of the correct item, at no additional cost to you.

  3. Change of Mind: If you change your mind about a purchase and wish to return it, please contact us within 7 days of receiving the item. The item must be unused, in its original packaging, and in resalable condition. Return shipping costs will be the responsibility of the customer in such cases.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at the following contact details:

  2. Provide your order number, a description of the issue, and, if applicable, photographic evidence of the damaged or incorrect item.

  3. Our customer support team will guide you through the return process and provide you with a return authorization if necessary.

  4. Securely package the item(s) in their original packaging, include a copy of the packing slip or order confirmation, and affix the return authorization label (if provided).

  5. Ship the item(s) back to the address provided by our customer support team using a trackable shipping method. Please keep the tracking information for your records.

Refunds and Replacements

Once we receive and inspect the returned item(s), we will process your refund or replacement as follows:

  • Damaged or Defective Items: If you are returning an item due to damage or defects, we will issue a refund or send a replacement, including return shipping costs, as applicable.

  • Incorrect Items: If you received an incorrect item, we will send the correct item to you at no additional cost, including return shipping costs.

  • Change of Mind: If you are returning an item for reasons other than damage, defects, or incorrect items, we will issue a refund for the cost of the item(s) minus any return shipping costs incurred by Shopeez Pakistan.

Please Note

  • Refunds will be processed using the original payment method within a reasonable timeframe after we receive the returned item(s).

  • Shopeez Pakistan reserves the right to refuse a return if the item(s) do not meet our return eligibility criteria.

  • Any shipping and handling fees paid on the original order are non-refundable.

We are committed to providing exceptional customer service and ensuring your satisfaction. If you have any questions or concerns regarding our return policy or the status of your return, please do not hesitate to contact us at the provided contact details.

Thank you for choosing Shopeez for your sports and toys needs. We appreciate your trust in us!